FAQ Topics:
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Place An Order
- Can I Use Symbols In My Personalization?
- Can I Personalize Items In A Different Language?
- Is Your Website Secure?
- Do You Rent or Sell Any of My Information?
- Are There Any Restrictions In The Text Or Images That I Can Use To Personalize?
- How Can I Receive A Coupon?
- Can I Order An Item Without Personalization?
- Can I Exceed the Character Limits Shown on the Website? Are Spaces Considered A Character?
- Can I Change My Shipping Address in My Account?
- What Payment Methods Do You Accept?
- Will I Receive an Order and Shipping Confirmation?
- Can I Change Or Cancel My Order?
- Do You Offer A Gift Box Service?
- How Do I Know What Size To Order?
- How Will My Order Be Packaged?
- Can I Have A Logo On My Items
- When Will My Order Ship?
- Can My Order Be Picked Up?
- Do You Charge Sales Tax?
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Shipping And Tracking Information
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My Personal Rewards Program
- When Are Reward Points Added to My Account?
- Can I Receive Credit for Past Orders?
- Is There A Limit On How Many Points I Can Earn?
- Are International Customers Eligible To Enroll In My Personal Rewards?
- Are there Any Fees Involved To Enroll In My Personal Rewards?
- Can I Use A Coupon On My Order
- If My Merchandise Order Total is Not An Even Amount, How Many Reward Points Will I Earn?
- Are There Other Benefits To The My Personal Rewards Program?
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Guarantee and Return Policy
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General Information
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Problem Placing Your Order
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Design Your Own
- Why should I use the Design Your Own product options?
- Do you provide a preview?
- Can I design from my iPad or iPhone?
- What software should I use for creating designs?
- How do I create my own custom design?
- How do I add text and move it?
- How do I change Font styles and apply special effects?
- How do I change the location, size or color of my text?
- How do I determine the location of my text or image on a mug?
- Do you check the design before it is produced for clarity and color?
- Will Personalization Mall design the item for me?
- Do you have designers available if I need help?
- Can I use a Logo or photograph that I have taken off the Web?
- Can you modify my Design Your Own item for me?
- What if my design shows ‘Sample text’?